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Terms & Conditions

Terms of Use and General Conditions of Sale Edition of September 15, 2025

The website www.titici.com (“Website”) is owned by TRERE' INNOVATION S.R.L. Unipersonale (“Owner” or “Seller”), with registered office at Via Modena 18 - 46041 - Asola (MN) VAT no. 01661460202; R.E.A. no.: MN-173434 Share capital: € 2,700,000.00.

Any information, support, request, or complaint can be submitted to Customer Service: by email to info@titici.com and customer@titici.com by phone at +39 0376 718611 using the contact section

Terms of Use of our Website

1. WEBSITE USE

By using the Website and/or placing orders through it, the user agrees:

to use the website exclusively for lawful activities; not to place false or fraudulent orders; if there are plausible reasons to believe that such orders are of this nature, the Owner reserves the right to cancel the order and inform the competent authorities; to provide their email address, postal address and/or other contact information correctly and truthfully. Similarly, the user consents to the use of this information to fulfill the order (Privacy Policy).

If the information is not provided in a complete manner, it will not be possible to process your order.
By placing an order through this Website, the user guarantees they have reached the age of 16 and, therefore, have the legal capacity to enter into binding contracts.
The Owner is not responsible for any inconvenience or damage resulting from the use of the Internet, including service interruption, external intrusions or the presence of viruses or any other incident of force majeure.

2. INDUSTRIAL AND INTELLECTUAL PROPERTY

The Website's domain name is the property of the Owner. The Website and its elements are the exclusive property of the Owner and/or the respective owners of the intellectual and/or copyright rights on them. The Website in its entirety, as well as its individual elements (photographs, texts, videos, logos, etc.), as well as these legal documents, constitute works of the mind protected by the Industrial Property Code and the Copyright Law. Any total or partial reproduction, download, modification, or use of the brand, videos, logo, and any other element on this site, for any reason and on any medium, is strictly prohibited without the prior written consent of the Website Owner or the respective owners.


General Conditions of Sale


INTRODUCTION

These general conditions of sale (hereinafter "General Conditions of Sale") govern the contractual relationship between the Owner and the Customer, concerning the purchase of items marketed by the Owner through the Website and are made available to users so that they can be stored and reproduced. The premises and the Terms of Use of our Website are an integral part of these General Conditions of Sale. Please read them carefully and print and/or save them on another accessible durable medium. Please also carefully consult the Privacy Policy and Cookie Policy. The Owner undertakes to make these documents always accessible and updated. They can be modified or updated at any time by the Owner and the user undertakes to view them before placing any order.

1. DEFINITIONS

1.1. "Contract" means the distance sales contract, i.e., the legal transaction concerning the tangible movable goods marketed by the Website, carried out at a distance between the Owner and an end user, within a distance selling system organized by the Owner that uses only the Internet as a remote communication technology. The distance contract is governed by Chapter I, Title III (articles 45 et seq.) of Legislative Decree 6 September 2005, n. 206 ("Consumer Code"), when it involves a consumer, and by Legislative Decree 9 April 2003, n. 70, containing the regulation of e-commerce.
1.2. The term "Customer" means the consumer as a natural person, who has reached the age of 16, and who places an order for purposes unrelated to the entrepreneurial, commercial, artisanal or professional activity possibly carried out by them. The Owner reserves the right not to process orders received from users who are not definable as "Customers."

1.3. The term "Order" means the purchase proposal that the user sends to the Website Owner, by completing the order procedure described.

1.4. The term "Products" means the tangible movable goods subject to sale on this Website.

2. SERVICE AVAILABILITY

2.1. The Owner reserves, in any case, the right not to accept orders, from anyone, that are abnormal in relation to the quantity or frequency of purchases made on the site. The Owner also reserves the right not to accept orders from a) users with whom there is an ongoing legal dispute; b) users involved in credit card payment fraud; c) users who have provided identification data that later prove to be false, incomplete or inaccurate.


3. SCOPE OF APPLICATION

3.1. These General Conditions of Sale apply to all sales made by the Seller on the Website. The applicable General Conditions of Sale are those in force on the date the purchase order is sent.
3.2. These General Conditions of Sale do not regulate the sale of products or the provision of services carried out by third parties who use direct links to the Website through banners or other hypertext links/links. On the websites that can be consulted through these links, the Owner does not carry out any type of control/monitoring. Therefore, under no circumstances can the Owner be held responsible for the goods or services promised by third parties or for the execution of transactions between Website customers and third parties.

3.3. These General Conditions of Sale can be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication in the "General Conditions of Sale" section of the Website. For this reason, users are invited to consult, before placing any order, the most updated version of the General Conditions of Sale. The General Conditions of Sale applied are those in force on the date the purchase order is sent. The user is required to carefully read the most updated version of these General Conditions of Sale, which they are allowed to store, reproduce and print on a durable medium, as well as all other information provided, before and during the purchase procedure.

4. ORDER SUBMISSION AND CONTRACT CONCLUSION PROCEDURE

4.1. In implementation of the provisions of Legislative Decree 9 April 2003, n. 70, concerning e-commerce, the Seller informs you that the purchase procedure will take place in the following way: Order submission: to submit the order, you must fill out the order form in electronic format and transmit it to the Seller, electronically, following the instructions that will appear from time to time on the Website. The procedure is available only in the Italian language and can always be corrected, modified and canceled, until the moment the order is sent; Order summary: before submitting the order, you can identify and correct any possible errors that occurred during the compilation of the fields and carefully read these General Conditions of Sale, of which you can print a copy using the print option present in your browser, to keep a copy for personal use; Conclusion of the Contract: The Contract is considered concluded when the order form reaches the Seller's server and the information relating to the order has been preliminarily verified as correct; Order confirmation: After submitting the order, you will receive, at the email address indicated during registration, a confirmation email of the successful receipt of the order by the Owner (the “Order Confirmation”). The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to the Seller at the email info@titici.com Invoice sending: the Seller, at the Customer's request, will send a courtesy copy of the invoice; Order cancellation: The cancellation of the order by the Seller may occur in the cases referred to in point 4.3. and in cases where the Customer does not pay the amounts due for the product and shipping costs, as better specified below.

4.2. By placing an order, the Customer declares to have read all the information provided to them during the purchase procedure and declares to fully accept these General Conditions of Sale. By submitting the order, the Customer expressly acknowledges that this implies the obligation to pay the price and other amounts due pursuant to these General Conditions of Sale and that the order cannot be modified or canceled. 4.3. Orders are subject to acceptance by the Seller, who reserves the right, at its discretion, to refuse the order, even in cases where: a) the order cannot be executed due to an error in the information provided by the Customer when submitting the order (e.g., payment card; expiration date, etc.); incorrect billing address; insufficient or incorrect shipping address; misleading information; b) an error has occurred on the Website: e.g., an error relating to the price or product description; c) an error has occurred in product availability.

4.4. The purchase contract will be considered terminated in the event of non-payment, even partial, of the price of the products, shipping costs, if any, and any other additional costs, as resulting from the order (“Total Amount Due”). In the event that the Total Amount Due is not paid or the successful payment is not confirmed, the purchase contract will be considered legally terminated pursuant to and for the purposes of art. 1456 c.c. The Customer will be notified of this termination and the consequent cancellation of the order.

4.5. Pursuant to art. 12 of Legislative Decree 70 of 2003, the Owner informs the Customer that every order sent is stored in digital or paper form at their headquarters, according to confidentiality and security criteria. The Customer can request a copy from the Seller at any time.

5. PRODUCTS AND THEIR AVAILABILITY

5.1. The Products for sale through the Website are described in the relevant information sheets ("Product Sheet"), which illustrate their main technical characteristics. It is understood that the images and descriptions included in the Product Sheet may not be perfectly representative of the products which may differ in color or size. The Owner undertakes to ensure that the products are represented as closely as possible to reality.

5.2. All orders for Products are subject to their availability. The availability of the products refers to the moment the Customer consults the product sheets and must in any case be considered indicative as the Website can be visited simultaneously by multiple users, and it could happen that, at the same time, multiple users place the order for the same product. Therefore, it could happen that the Website's computer system marks a product as available which is actually not available, as it was sold to others before the order was confirmed. In such cases, the Seller cannot be held responsible for the unavailability of one or more products.

5.3. The Seller cannot be held responsible for the temporary or permanent unavailability of one or more products. In case of unavailability of the requested products, the Customer will be informed via email. The Customer can decide: a) if a restock is possible, to accept an extension of the delivery terms, offered by the Seller, with an indication of the new delivery term; b) if only some of the purchased products are available, to accept the delivery of only the available products, obtaining a refund for the unavailable ones; c) in case of absolute unavailability, to request the cancellation of the order, with a consequent refund of any amounts already paid. In all cases, the Customer can also accept a discount voucher to be spent on purchases on the Website, in the terms, conditions, and any limitations that will be communicated by the Seller.

6. PAYMENTS

6.1. The Customer undertakes to pay the price of the purchased Products in the times and ways indicated in these General Conditions of Sale. Any payment by the Customer can only be made by one of the methods indicated in the footer of the Website and described below.

6.2. Credit cards via Shopify Payments. Credit and debit cards from the following international circuits are accepted: VISA, MASTERCARD, AMERICAN EXPRESS, UNION PAY (in Japan). If, for any reason, it is not possible to debit the amount due, the sales process will be automatically canceled and the sale will be terminated ex art. 1456 c.c. The Customer will be informed via email. At the time the order is transmitted, a pre-authorization of the amount is made, while the actual debit occurs only at the time of confirmation of the physical withdrawal of the product by logistics. The credit card data is encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller.

6.3. Digital Wallets and PayPal. Payments are accepted through Digital Wallets such as PayPal, Apple Pay, Google Pay, Shop Pay, iDeal (in the Netherlands), Bancontact (in Belgium). If the user chooses digital wallets as a payment method, they will be redirected to the relevant site where they will make the payment according to the procedure provided and regulated therein. These services provide for the use of the most recent and updated SSL security and data encryption protocols. The confidential data (credit card number, expiration date and cryptogram) are never stored by the Website, nor do they ever come into the possession of the Owner.

6.4. Bank Transfer. Payment by bank transfer is accepted. The details for making the transfer are indicated to the Customer via email after the Order Confirmation. The Customer must proceed with the payment without fail within 5 days from the sending of the Order Confirmation email, indicating in the reason for the transfer: order number; order date; Customer's name and surname (company name for professional customers). In case of non-payment within the indicated term, the sale will be terminated ex art. 1456 c.c., subject to the right to compensation for the damage suffered, and the Customer will receive an email canceling the order sent.

6.5. Installment payment system. The platform offers the possibility of using installment payments through the Klarna service (Klarna Bank AB). This service offers the possibility of deferring payment in monthly installments. Upon choosing this payment method, the Customer may be redirected to the website of the relevant service provider, where they will make the payment according to the procedure provided and regulated therein. The installment payment service is offered by Klarna Bank AB, for which the Seller is not responsible for the refusal of the installment payment by the provider, nor does it intervene in any way in the provider's choice to grant or not grant this faculty. For more information, we invite you to consult the Klarna Bank AB website.

6.6. Installment or financing payment system. The platform offers the possibility of using installment or financing payment systems through the Alma and Heylight services, based on the Customer's country of residence and the amounts provided. In particular, Alma allows payment to be deferred in multiple installments or to access a loan up to a maximum of 8,000.00 euros, and is available in Germany, Austria, Belgium, France, Italy, Ireland, Luxembourg, the Netherlands, Portugal and Spain. Heylight, on the other hand, allows installment payments or access to a loan up to a maximum of 10,000.00 euros, and is available in Italy and Switzerland. If the Customer chooses one of these payment methods, they may be redirected to the website of the relevant service provider, where they will make the payment according to the procedure provided and regulated therein. The installment payment and financing services are managed exclusively by the respective providers; therefore, the Seller is not responsible for any refusal of the payment or financing request, nor does it intervene in any way in the evaluations or decisions made by them. For further information, the Customer is invited to consult the websites of the respective service providers.

6.7. In case of contractual termination and in any case of refund, unless otherwise agreed, the Seller will refund the Customer the amount due using the same payment instrument used for the purchase. In case of use of PayPal or other Digital Wallets, once the credit order has been placed in favor of the Customer's PayPal account, the Seller cannot be held responsible for any delays or omissions in the crediting of the refund, to contest which delays the Customer must contact PayPal or the credit card institution or the relevant digital wallet service used for the payment directly.

6.8. To ensure the security of payments, the payment services provide for the use of the most recent and updated SSL security and data encryption protocols. For the same purpose of payment security, in implementation of Directive (EU) 2015/2366 (Payment Services Directive 2 or 'PSD2'), for payments totaling more than 30 euros, the Payment Services may require the user to authenticate themselves using devices and procedures that ensure 'Strong Customer Authentication'. To this end, the user may be required to authenticate themselves using mobile devices or other tools required by the Payment Services. The failure to complete the procedure described above may imply the impossibility of finalizing the purchase on the Website.

7. PURCHASE VOUCHERS

7.1. The Seller may make purchase vouchers available to Customers in the form of promotional codes, which may be granted, by way of example and not limited to, on the occasion of limited-time promotional campaigns or in favor of particular categories of Customers, such as the so-called "VIP Customers", at the Seller's sole discretion.

7.2. The use of the promotional code is permitted exclusively during the checkout procedure, by entering it in the appropriate field and then confirming the application command. If the code is valid, the discount will be automatically recognized and applied to the order amount.

7.3. It is understood that the promotional code cannot in any way be applied to orders already completed and confirmed, nor can it be the subject of a subsequent request by the Customer.

8. PRICES

8.1. The sales prices displayed on the Website are to be understood in Euro and include VAT (if applicable) and any other tax. The price applied to the contractual relationship between Seller and Customer will be the one in force at the time of the order and indicated in the Order Confirmation, without considering any price increases or decreases, even for promotions, that may have occurred later.

8.2. In the event that the price of a product is discounted and the discount percentage and the full reference price are indicated on the Website, this indication will be formulated with reference to the lowest price applied in the last 30 days.

9. SHIPPING TIMES AND COSTS

9.1. Shipping costs are borne by the Customer and are calculated at the time of the conclusion of the purchase process, after choosing the shipping method and in any case before making the payment, as they differ based on the weight, volume and delivery area.

9.2. The shipment of the products will take place only after receiving confirmation of the successful payment of the Total Amount Due by the Customer and will be managed by an appointed carrier. The purchase contract will be terminated pursuant to art. 1456 c.c., subject to the right to compensation for damages, in case of non-payment of the Total Amount Due. Unless otherwise agreed in writing, the order will be consequently canceled.

9.3. The Customer will be informed by an email confirming that the order is being shipped (the “Shipping Confirmation”).

9.4. Delivery times are those indicated in the order summary, before the user transmits the order, and in the Order Confirmation and Shipping Confirmation emails and, in any case, within thirty (30) days from the conclusion of the contract. If a specific term is not indicated, delivery will take place within thirty (30) days from the conclusion of the contract. Saturdays and holidays are excluded. In case of absence of the recipient at the indicated address, the appointed carrier will contact the recipient by phone, or will send a warning email, and will attempt a new delivery the next day.

9.5. Impossibility of delivery. In the event that it is not possible to make the delivery due to the absence of the recipient, the order will go into storage and a notice will be left in which it will be specified where your order is located and the methods for arranging a new delivery. In the event that it is not possible to make the delivery within the storage period, we will assume that you intend to terminate the contract, therefore the order will be canceled pursuant to art. 1456 c.c. and all amounts, including delivery costs (with the exclusion of any additional costs deriving from your choice of a delivery method other than the ordinary method we offer) will be returned to you without undue delay and, in any case, within 14 days from the date of termination of the Contract. The costs of returning the order resulting from the termination of the contract will remain at your expense.

9.6. Delays in delivery. In the event that the purchased product is not delivered or is delivered late compared to the indicated delivery times, the Customer, pursuant to art. 61 of the Consumer Code, invites the Seller to make the delivery within an appropriate additional period given the circumstances (“Additional Term ex art. 61, paragraph 3, of the Consumer Code”). If the additional term thus granted expires without the products having been delivered, the Customer is entitled to terminate the contract, subject to the right to compensation for damages (“Contract Termination ex art. 61, paragraph 3, of the Consumer Code”).

9.7. The delivery obligation is fulfilled with the transfer of the physical availability or in any case the control of the products to the Customer or to third parties designated by him. It is up to the Customer to check the condition of the product that has been delivered to him. The risk of loss and damage to the products, for a cause not attributable to the Seller, is transferred to the Customer when this, or a third party designated by him and different from the carrier, physically takes possession of the product.

9.8. Receipt of goods. The Customer is recommended to check, upon delivery: the number of packages, the number of products received, that the packaging is intact and not altered, even in the closing materials, and is invited, in their interest, to report any anomalies to the Carrier, accepting the package with a specific reservation, indicating the reason for the reservation (for example: DUE TO SUSPECTED TAMPERING: if the package appears open or not perfectly closed; FOR IMPROPER HANDLING: if it is not delivered with care or diligence by the carrier; FOR VISUALLY DAMAGED PACKAGE: if the package shows visible damage, or is visually altered). This will allow the Customer to act against the Carrier for the loss or damage of the products.
Any report of hidden damage or anomalies must be reported to the Seller within 7 calendar days of delivery, to Customer Service at the following email address: customer@titici.com or via the contact form.

10. RIGHT OF WITHDRAWAL

10.1. The Customer who qualifies as a consumer pursuant to art. 3, paragraph I, letter a) of the Consumer Code, has the right to withdraw from the contractual relationship with the Seller, without specifying the reason and without having to incur costs other than those described in the following point 9.5. The right of withdrawal can be exercised within the withdrawal period.

10.2. The withdrawal period ("Withdrawal Period") expires after 14 days: a) from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods, or; b) in the case of an order with multiple products that are delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last product; c) in the case of delivery of a product consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece. The Customer has exercised the right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the aforementioned right is sent before the expiry of the Withdrawal Period.

10.3. How to exercise withdrawal. To exercise the right of withdrawal, the Customer must inform the Seller, before the expiry of the Withdrawal Period, of their decision to withdraw. For this purpose, the Customer can: a) use the standard withdrawal form made available at the following link (“Standard withdrawal form”); b) or submit any other explicit statement of their decision to withdraw from the contract (“Withdrawal statement”) indicating: order number, the product(s) for which they intend to exercise the right of withdrawal, their address; The Standard withdrawal form or the Withdrawal statement must be sent to Customer Service at the following email address: customer@titici.com The Customer who exercises the right of withdrawal is invited to use a durable medium that proves the sending of the withdrawal communication, since art. 54, last paragraph, of the Consumer Code, places the burden of proof relating to the exercise of the right of withdrawal on them.

10.4. Return costs. The Customer who has exercised the right of withdrawal must return the Product to the Seller at their own expense, using the carrier proposed by the latter or a carrier of their choice, without undue delay and in any case within fourteen days from the date on which they communicated their decision to withdraw from the contract. The deadline is met if the Customer sends back the goods before the expiry of the fourteen-day calendar period. The Customer who exercises the right of withdrawal is responsible for the decrease in the value of the products resulting from handling the products other than what is necessary to establish their nature, characteristics and functioning. The Product must in any case be stored, handled and inspected with normal diligence and returned intact, complete in all its parts, perfectly functioning, complete with all accessories and instruction sheets, original tags and labels, where present, still attached, suitable for the use for which it is intended and free from signs of wear or dirt. The right of withdrawal cannot be exercised only for some parts of the product (e.g. accessories).

10.5. Return of the product. The return of the Product to the Seller takes place under the responsibility of the Customer. The Product, duly packaged and protected, must be shipped to the following address: Titici HQ Via Modena, 18 46041 Asola (MN) Italy

10.6. Refunds. In case of withdrawal, the Seller will refund the Customer the Total Amount Due, including shipping costs, if borne by the Customer, with the exception of any additional costs deriving from the Customer's choice of a delivery type other than the least expensive type of standard delivery offered by us. The Seller will make the refund without undue delay and in any case within fourteen calendar days from the day on which it is informed of the Customer's decision to withdraw from the contract. The Seller will refund the Total Amount Due using the same payment method used by the Customer during the order, unless they have expressly agreed otherwise and on condition that they do not have to incur any cost as a consequence of the refund. The Seller may withhold the refund until they have received the goods or until the Customer has demonstrated that they have sent the goods back, whichever is earlier. In the event that the Customer exercises the right of withdrawal only for some of the products of an order of multiple products, the refund of the initially incurred shipping costs will be proportional in relation to the cost of each product. In any case, the refund can never exceed what was actually paid by the user.

10.7. Exercise of the right of withdrawal not in conformity. In the event that the right of withdrawal is not exercised in a manner consistent with the provisions of the law, it will not lead to the termination of the contract and, therefore, will not give any right to a refund. The Seller will notify the Customer of this within 10 working days of receiving the Product, rejecting the withdrawal request. The Product, if it has already reached the Seller, will remain with the latter at the disposal of the Customer for collection, which must take place at the expense and under the responsibility of the Customer themselves.

10.8. Decrease in the value of the returned Product. In the event of a decrease in the value of the Product due to handling of the products other than what is necessary to establish their nature, characteristics and functioning, the amount to be refunded will be deducted by an amount equal to the decrease in value. The Customer will be informed of this by the Seller within 14 working days of receiving the product. In the event that the refund has already been made, the Seller will provide the bank details for the payment due by the Customer due to the decrease in the value of the Product.

10.9. Exclusion of the right of withdrawal. The right of withdrawal is excluded in the case of products made to measure or clearly personalized (art. 59 lett. c of the Consumer Code).

11. LEGAL GUARANTEE

11.1. The products marketed on the Website are covered by the Legal Guarantee of Conformity referred to in articles 129 et seq. of the Consumer Code which is reserved for consumers pursuant to art. 3, paragraph I, letter a) of the Consumer Code. The Legal Guarantee of Conformity operates when the lack of conformity manifests itself within 2 years from the delivery of the product (“Guarantee Validity Period”). To benefit from the guarantee, the Customer must keep the invoice (or the DDT) that they will receive together with the purchased products.

11.2. Exclusions of the Guarantee. The following are excluded from the scope of the Legal Guarantee: any defects determined by modifications made to the product, by the Customer or by third parties for him; accidental events or responsibility of the Customer, from a use of the product that does not conform to its intended use and/or to what is provided for in the technical documentation attached to the product; factors external to the normal use of the product; for defects of which the Customer has already been made aware.

11.3. Consumer remedies. In case of lack of conformity, the Customer has the right to obtain the remedies provided for by articles 132 et seq. of the Consumer Code.

11.4. Request for warranty assistance. In case of lack of conformity, the Customer, within the Guarantee Validity Period, can request warranty assistance by sending an email to customer@titici.com

11.5. Shipping of products under warranty. Only after obtaining the authorization number from the Seller, the product for which the lack of conformity is complained must be shipped to the Seller, who will bear the return costs or will entrust his own carrier for collection, to the following address: Titici HQ Via Modena, 18 46041 Asola (MN) Italy

12. PRIVACY AND COOKIE POLICY

12.1. For information relating to the processing of personal data carried out by the Website, we invite you to read the Privacy Policy.

12.2. For information relating to cookies, i.e. the small text files that allow information on visitors' preferences to be stored to improve the functionality of the site, to simplify navigation by automating procedures and for analyzing site use, we invite you to read the Cookie Policy.

13. FORTUITOUS EVENT OR FORCE MAJEURE

13.1 The Seller declines all responsibility for any non-fulfillment of its contractual obligations in case of a fortuitous event or force majeure.

14. INTEGRALITY

14.1 These General Conditions of Sale are constituted by the entirety of the clauses that compose them.

14.2 If one or more provisions of these General Conditions of Sale were considered invalid or declared as such pursuant to law or following a decision by a body with jurisdiction, the other provisions will continue to have full force and effect.

15. INDEMNITY

The user undertakes to use the Website and the Products purchased on the Website exclusively in accordance with these General Conditions of Sale, for lawful purposes and in any case without harming the rights of the Owner and/or third parties. The user undertakes to indemnify the Owner, his employees or collaborators, from any request for damages or claims advanced by third parties for acts or omissions of the user carried out during his interaction with the Website or in relation to purchases of products on the Website.

16. APPLICABLE LAW AND COMPETENT COURT, ALTERNATIVE DISPUTE RESOLUTION

16.1. All contractual relationships between the parties and these General Conditions of Sale are governed by Italian law.

16.2 For any dispute relating to the application, interpretation and execution of these General Conditions of Sale, the competent court is the one of the place where the consumer has residence or has elected domicile. In the case of a professional user, for any dispute relating to the application, interpretation and execution of these General Conditions of Sale, the competent court is the Court of Mantua.

16.3. The Owner does not adhere to a specific A.D.R. or 'Alternative Dispute Resolution' body referred to in articles 141 bis et seq. of the Consumer Code. In any case, pursuant to art. 14 of Regulation (EU) no. 524/2013, the Owner informs all consumers pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform for the online resolution of consumer disputes (so-called O.D.R. platform) has been established. The O.D.R. platform is made available by the European Commission at the following link: http://ec.europa.eu/consumers/odr/. Through the O.D.R. platform, the consumer user can consult the list of ADR bodies, find the link to each of them and start an online dispute resolution procedure in which they are involved.

16.4. The right of the consumer user to sue the competent ordinary court for the dispute arising from these General Conditions of Sale, whatever the outcome of the out-of-court settlement procedure described above, is reserved, as well as the possibility, if the conditions are met, of promoting an out-of-court resolution of disputes relating to consumer relationships by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code.

16.5. The user residing in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure established for small claims, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.

17. CUSTOMER SERVICE AND COMPLAINTS


To obtain information, transmit communications, request assistance or submit complaints, the User can contact Customer Service via the contact form. The Seller will respond to complaints as soon as possible and in any case within 30 working days of receiving them.