1. Contacts
Should you require any assistance, please complete the online form or send an email to info@titici.com. Your message will be directed based on the type of request and you will be contacted as soon as possible by our customer care department.
2. Purchase Agreement
For orders processed via www.titici.com, the consumer enters into an agreement with: Trerè Innovation s.r.l. Unipersonale, Via Modena 18, 46041 Asola MN Italy.
The display of products on the website is for guidance only and does not imply a legally binding offer as it is simply a free catalogue. The sales agreement for the selected items in the cart will be completed by clicking the “Complete Purchase” button.
The order is confirmed and accepted at the same time, immediately after the order is placed. The order confirmation will be displayed and sent by e-mail. With this order confirmation, the purchase agreement shall be deemed complete. We reserve the right to terminate the agreement in exceptional cases (e.g. non-availability of items). In such case, the customer will be immediately contacted and alternative items may be offered.
3. Customer service
Even though our controls are very thorough, an item that does not meet the normal quality standards may be delivered. If such event occurs, please fill out the online form in the “account/my orders” section. It would help us if you could briefly explain the reason for return and detail the item’s defect, for instance by indicating it upon the item itself with a sticker.
4. Warranty
The 24-month legal warranty requirement is applicable in all EU countries for any new items. Please fill in the online form even if you are returning items under warranty.
5. Document accompanying the items
Pursuant to Article 1, paragraph 1 of Ministerial Decree dated 21/12/1992, sales via mail order do not require the issuance of tax documents (receipts, invoices, etc.). The customer will receive an accompanying document for the item containing information in regard to the agreement (purchase order number, personal details of the customer, list of items ordered, information on e-commerce and payment, etc.). Please keep the accompanying documents as they are important both as proof of purchase and in case of a warranty claim.
Warning: any applicable customs fees or any other hidden costs for shipment to countries outside the EEC shall be fully borne by the customer.
6. Competent jurisdiction
Any disputes or discrepancies shall be resolved in accordance with Italian legislation and submitted to the court of Mantua, Italy.
7. Copyright
The entire content of the website www.titici.com is owned fully by Trerè Innovation s.r.l. Unipersonale and is therefore protected by copyright law. No part of said content shall be processed, copied and/or distributed via electronic means without the prior written permission of Trerè Innovation srl Unipersonale. All rights reserved. Notice: The theft of protected content is punishable by law!
8. Languages
The online store is currently available in English, French, Italian and German. We are not responsible for any misunderstandings due to lack of language skills.
